5c:Further reflection and analyzation on Ethics

Ethics: From the Greek work Ethos that means: Character.

The right or good way of carrying an action. (Middlesex University, 2011)


Getting a further bite into the Reader 5 Professional Ethics I got a better understanding on the very delicate topic of ethics in a work environment and moral ethics as a professional and human being.
I here sum up what I gathered reading through the Ethics's reader.

• Consequentialism:

When an act is morally right only when the act maximizes the good.

"Greater happiness for greatest number"= Heart of consequentialism

• Deontology:

In contrast with the Consequentialism dictated by JS Mill.

The motive behind the action determines if it's morally right or not.

Deontology is rule based ( Middlesex University 2010 ).

"The only absolutely good thing is a good will" ( Kant )

• Virtue Ethics:

Greater emphasis on being rather than doing.


Very interesting for me was an induction I recently had for my "pay the bills" job (as I like to call it) I have in a hospitality company.
We had a 2 days induction regarding different areas of the business and today's one was all about Up selling and Ethos of the group.
It was  double the interest for me to participate as not only I was obviously learning about the company I'm part of but also putting an extra attention thinking at an extra study benefit.

This is how the company described their Ethos: The belief, customs, or practice of a society .
And these are some of the points that build their code of ethics.

• Yes, Yes, Yes, 'Can do' mentality
• No problems
• Go the extra mile
• Exceed expectations
• Make a difference
• 100% member/guest/customer satisfaction

Now of course these are purely examples of professional conduct in a hospitality environment, but it was quite realizing what the trainer revealed us; he believed that to succeed on ANY type of business, either owned or the business of ourselves, using these points and having them in mind will always lead to a successful career. 

I totally agreed with what he said as I started to put these points on the prospective of being the employer of myself and applying them them on my career development all of them certainly worked.

Something else that came up quite interesting I thought, was about communication, a fundamental for our job, life and training.

We consider the 3 main ways of communications:

~Verbal

~Vocal/tone

~Body Language

We discussed in which order we believed they are used the most and it was interesting to see how our ideas differed.

In the end this pie chart showed us the actual percentage of how we communicate:

Communicating with the body is the most important and significant way we use to communicate; I found interesting the link to it with dance and performing as it's a very significant part of my profession and to see how much impact and importance what we say with our bodies can have on others.

Fascinating how we CAN control the verbal part of communication, how we CAN control the vocal/tone but it's harder as we tend to control our words instead (an example: if we are tired and angry at work with our boss we tend to control WHAT we say not to come across rude or tired as compared to HOW we say it), and finally how we NEVER have control on our body language when we communicate, that always come across.

The reason that we have two ears and one mouth, is that you may listen more and talk less"

(Zeno, Greek Philosopher)